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Playbook

SMB

A ready-to-launch WhatsApp stack for small and mid-sized businesses.

Best for: Local services, SMB retailers, agencies

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SMB

Automation rules

Trigger
New inquiry
Action
Auto-reply + collect details
Trigger
Quote requested
Action
Send pricing + CTA to book
Trigger
No reply (24h)
Action
Follow-up and offer help

Message templates

inquiry_ack
Thanks {{1}}! Tell us what you’re looking for and we’ll help right away.
quote
Here’s the quote for {{1}}: ₹{{2}}. Want to book now?
follow_up
Just checking in — do you still need help with {{1}}?

KPIs to expect

< 1 min
First response
+2×
Lead capture
+17%
Conversion

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