← Back to playbooks
Playbook

Enterprise

Compliance-ready WhatsApp automation for large teams and complex workflows.

Best for: Large teams needing governance, SLAs, and audit trails

Get this playbook Start free trial
Enterprise

Automation rules

Trigger
Inbound message
Action
Route by intent + SLA
Trigger
High-priority intent
Action
Escalate and notify manager
Trigger
Resolution
Action
Collect CSAT + close loop

Message templates

ack
We got your message. A specialist will reply shortly.
escalation
Your request is escalated. Ticket: {{1}}
csat
How did we do today? Reply 1-5 ⭐

KPIs to expect

+26%
SLA adherence
Yes
Audit-ready
+18%
Ops efficiency

Explore other playbooks

Pick another industry and see the exact rules, templates, and KPIs.

View all →
E-commerce

E-commerce

→

Recover carts, drive repeat orders, and automate COD confirmation.
Logistics

Logistics

→

Real-time shipment updates, NDR resolution, and RTO reduction.
Transport

Transport

→

Bookings, dispatch updates, and driver/customer coordination at scale.
Education

Education

→

Lead qualification, counselling booking, fee reminders, and admissions.
SMB

SMB

→

A ready-to-launch WhatsApp stack for small and mid-sized businesses.
Electronics

Electronics

→

Product discovery, warranty, service bookings, and support automation.